Member Services

HFRRF has a long tradition of providing great customer services to our members, from active firefighters and their families to retirees and their beneficiaries and survivors. When you join HFD, you have joined the HFRRF family and we want to make sure that every member is provided with great customer service that you expect and deserve. The HFRRF Member Services team is made up of well-trained professionals dedicated to helping members stay informed and prepared to make educated decisions about their retirement and pension benefits.

We know that from the moment you enter HFD, you may have questions; and the various stages of life may bring new questions and concerns. We know there is lot to learn, but it is never too early to start thinking about a secure retirement. Members can find information during each stage of their career at the links above. If you don’t find what you are looking for, please call us at 281-372-5100 or contact us via email at We are here for you and your families.

Health And Wellness 

Member services helps members plan for, and navigate, life's challenges. Find resources, support, inspiration, and motivational articles.

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MemberDirect is a self-service portal for secure access to your retirement account 24/7. Active and retired members can find information, estimate their benefit, download and complete forms, view payment history, decductions, tax withholding and more. 


Go to MemberDirect